IT Technical Support Specialist Jobs


About Company

OURS GLOBAL offers comprehensive 24/7 IT support services, ensuring seamless business operations around the clock. Their expert team provides proactive monitoring, troubleshooting, and tailored solutions to meet diverse business needs. With a focus on reliability and efficiency, they help businesses stay competitive by minimizing downtime and optimizing IT infrastructure.

OURS GLOBAL, a leading global outsourcing service provider, has currently job openings for IT Technical Support Specialist role with 1-3 years of experience for its Bangalore location. If you are looking to build your career in IT Technical Support you can apply for this IT Technical Support Job in Bangalore.

Job Details

Job Title: IT Technical Support Specialist

Location: Bangalore

Salary: As per Industry Standards

Education: Any Graduate – Any Specialization

Experience: 1 - 2 Years

Key Responsibilities:

1. Desktop Support:

  • Troubleshoot and resolve hardware and software issues for PCs, laptops, and peripheral devices.
  • Perform system maintenance to ensure optimal performance and reliability.

2. Software Installation and Configuration:

  • Install, configure, and update system software and applications according to organizational standards.
  • Resolve compatibility issues and ensure software compliance.

3. User Account Management:

  • Create, update, and manage user accounts, including assigning and modifying account permissions.
  • Support password resets and account recovery requests.

4. Call and Chat Support:

  • Provide real-time technical support through phone and chat, ensuring quick and efficient resolutions.
  • Handle multiple chat sessions simultaneously while maintaining service quality.
  • Document user issues and steps taken for resolution during live interactions.

5. Technical Assistance:

  • Deliver simple and effective technical solutions to end-users with varying technical proficiency levels.
  • Guide basic troubleshooting techniques to empower users and prevent recurring issues.

6. Documentation and Escalation:

  • Accurately record all user interactions, issues, and solutions in the ticketing system.
  • Escalate unresolved or complex issues to senior support teams or specialists as required.

Skills and Qualifications:

  • 1-2 years of experience in IT technical support or a related role.
  • Proficiency in troubleshooting desktop hardware, operating systems (Windows, macOS), and common software applications.
  • Experience in delivering technical support via call and chat, with the ability to manage multiple support channels simultaneously.
  • Basic understanding of networking concepts (Wi-Fi, LAN, VPN) and familiarity with remote support tools.

Language Proficiency:

Fluency in one or multiple of the following languages is required:

  • English
  • Spanish
  • French
  • Chinese
  • German
  • Italian
  • Czech
  • Portuguese

Key Attributes:

  • Excellent verbal and written communication skills to provide clear and concise support.
  • Customer service orientation with patience and professionalism when addressing user concerns.
  • Problem-solving mindset with the ability to think on your feet and prioritize tasks effectively.
  • Adaptability to work in a fast-paced, multicultural environment.

Preferred Skills:

  • Familiarity with IT support ticketing systems (e.g., ServiceNow, Zendesk).
  • Experience with live chat platforms and remote troubleshooting tools.
  • Basic knowledge of IT security best practices.

Job Application Details:

Candidates fulfilling the above requirements may email their resume to careers@oursglobal.com, walk-in or you can submit your resume online by clicking the "Apply Now" button below.

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