Customer Care Call Center Services

Customer Care Call Center Outsourcing Services

Reduce the gap between your customers with OURS GLOBAL’s customer care services! 

Get result-oriented and effective customer care call center services from OURS GLOBAL to generate better business results. With a perfect blend of software and analytics domain expertise and customer management experience, our professionals can deliver end to end multilingual service requirements through our multiple network centers. With experience in providing customer services for business across a wide variety of industries, we’re much experienced to handle any of your products and services at the finest quality.

Our customer services incorporate several processes including sales, service, and marketing through channels such as web, chat, voice, email and fax to provide solutions tailored as per your requirement. Whatever your requirements may be inbound/outbound call center support, email management, live chat, and mobile SMS/text support our customer care services can enhance your brand value with appropriate customer relationship management strategies. 

Our Customer Care Services include:

  • Customer service: Wired to respond efficiently to your customer queries, our customer care services can enhance ROI and sales to your businesses. Through real human interactions, our cost-effective and affordable customer care services will build a loyal client base for your brand which can deliver you positive referrals in the future.
    • Our customer services includes:
      • Grievance resolution/Complaint management
      • Retention/Cancellation
      • Customer loyalty management
      • Email/Chat
      • Live Chat Support
  • After Sales Support Services: Our After-sales support services encourage your customers to come back to your businesses in the future. By the positive word of mouth, our after-sales support services will also take an important role in promoting your products/services and brands. Assisting them in the installation, maintenance, and operation of your products we ensure your customers don’t face any conflicts while using it. Our professionals will also lend their ears to listen to their grievances and take prompt actions for their complaints.
    • Our After sales support services includes:
      • Products or service information
      • Returns and refunds
      • Warranty-related queries
      • Service dispatch and delivery
  • Revenue Management Services: Our revenue management services optimize product availability and its price to maximize the revenue growth of your businesses outlined with disciplined analytics and consumer behavior. Enabling you to sell your product/service to the correct customer at the correct time by understanding customer interests we can manage your businesses for better cash flow, speed up revenue cycles and assists your chief financial officer in accurate projecting of your businesses future finances, measuring of success & failures of business strategies and efficient management of financial risks.
    • Our revenue management services include sub-services such as:
      • Billing support
      • Claims processing services
      • Order management and Order processing services
      • Debt collections

Benefits of outsourcing customer care call center outsourcing services to OURS GLOBAL:

  • Over a decade of experience in providing call center outsourcing services to businesses across a wide variety of verticals
  • Flexible pricing structure as per the complexity of the project, call volume, demanded skills and term of the contract
  • Skilled, experienced and trained customer care professionals for attending customer service calls and deliver the maximum satisfaction
  • 9001:2015 certified company to assure best in class quality while the delivery of services
  • Multi-channel support for sales generation, sales support, and brand loyalty promotion through effective customer outreach
  • Uninterrupted internet facility to facilitate unhindered call answering and reception at the finest quality
  • Customized call center outsourcing services as per your requirements
  • 24*7 support for your clients to assure them immediate attention and solution
  • Enhancement in customer retention, engagement and customer loyalty
  • Best in class market coverage, market testing facilities, web reporting services and remote calling services at affordable rates.

Contact Us Today

Contact us to find out how our Customer service outsourcing services can build loyal customers for your brand through our multiple network centers for your desired business results.

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