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Order Management Services

Unify your orders and experience high end order management service with OURS GLOBAL.

Our cost efficient and prompt order management services can enhance customer satisfaction among your clients by reducing errors, generating result oriented insights and educated decision making. Get benefited with improvement in sales and revenue by efficient management of process orders. Our order management services can ensure your businesses newer business opportunities and strengthen client relationships by efficient practices. Our quicker responses to their orders and queries can assist you to streamline your sales, order, processing and management processes leading your businesses to more sales. Analyzing current market trends and business processes OURS GLOBAL’s order management will optimize the way you process and fulfill your customer orders.

Our Order Management Services include:

  • Customer Service : Our 24*7 customer services can help your business irrespective of its size or overall ROI through efficient phone answering services, call recording and real time reporting facilities for increasing sales and more conversions along with satisfied customers. With multiple delivery centers around the globe our solutions are developed to fit to any of your business requirements for enhancement of their processes. Pioneered in delivering high end customer care services including voice, live chat & email support and toll free response services with cutting edge technologies we ensure to deliver our services seamless and flawless. Our customer care services include:
    • Quoting
    • Order taking on phone, Live chat, Email, Web Form, Mobile App etc
    • Customer Query Resolution
    • Renewal of Service Contracts
    • Complaint/Issue Management and resolution
    • Returns and refunds
    • Collections
    • Customer Follow up services
  • Back Office BPO Services : Our customized back office BPO Services can promote business efficiency in your enterprise through wide variety of processes such as order fulfillment, transactions processing, applications processing and billing. Through strengthened customized back office services designed as per your demands our team of Back Office service professionals can develop delivery excellence with adherence to industry followed quality and security standards. Our back office BPO services include:
    • Inbound Sales
    • Order validation
    • Order data entry
    • Customer verification
    • Customer Information data entry
    • Contract validation
    • Purchase order validation
    • Customer data base management
    • Order status check
    • Order cancellation management
  • Finance and Accounting Outsourcing Services : Substituting the role of a Chief Financial Officer, we drive your business to efficiency and growth by efficient control and management business strategies with skillful mitigation of risks. Giving importance to legacy systems, data silos, internal controls and risks and technologies such as social media, analytics and cloud (SMAC) our practices will always be adhered to all industry and governance regulations. Our Finance and Accounting services include:
    • Invoice data entry
    • Invoice processing
    • Credit check
    • Billing record creation
    • Invoice generation and dispatch
    • Order to cash processing

Benefits of Outsourcing your Order Management Services to OURS GLOBAL:

  • Over a decade experience in delivering order management services across varied businesses in different industry sectors
  • Maximum scalability and confidentiality while delivering 24*7 services as per your order management service requirements
  • Multi channel processes for guaranteeing maximum success
  • Reduction of overall costs of your business operations
  • Access to best in the industry, skilled and experienced professionals
  • Usage of high end technology for uncompromised delivery of services
  • ISO 9001:2015 certified company which maintains highest possible quality in our services
  • End to end business services across major business functions and industry verticals
  • Customized business process as per your industry requirements

Contact Us Today

Contact us to find out how our order management services can assist your businesses with quicker responses to customer orders and queries for optimum sales opportunities and higher ROI.

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