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Telecom Business Process Outsourcing (BPO) Services

Get a competitive edge over your competitors with enhanced connectivity, security and innovations of latest devices & technology models with OURS GLOBAL.

With 10+ years of experience as a high end telecom business process service provider, our practices can deliver you optimum efficiency and assist you to concentrate much on building your core capabilities. OURS GLOBAL is a 9001:2015 certified company which can assure you maximum quality output & data security aiming beyond just your short term solutions. Delivering cost effective services related to wireless, internet, Wi-Fi, wimax, 3G/4G,DSL and traditional local & long distance services fixed line operators, cable companies, broadcasters, wireless service providers/ mobile network providers and others benefit from our Telecom business process services.

The telecom business process outsourcing sources we provide are as follows:

  • Accounting & Book keeping services: When our book keeping services comprises of identification, measuring & recording of financial transactional processes, our accounting services is simply the summarization, interpreting & communication of financial transactions. Assisting your telecommunication company with accurate evaluation of your financial processes we can also guide you in critical decision making. Our financial experts can work you with the following:
    • Accounting processes
    • Book keeping processes
    • Accounts Receivables
    • Tax preparation
    • Payroll services
    • CFO Services
    • Customer billing Processing
  • Research & Analysis services: Our professional research & analysis experts can assist you in taking strategic organizational decisions with their abundant knowledge on current market landscapes & insightful reports. With latest statistical tools & software like SAS, SPSS & MS EXCEL we can guide your organization to reach optimum quality & competitive edge. These are the sub-services that come under Research & Analysis category:
    • Market Research
    • Business Research
    • Investment Research
    • Competitive Business Analysis
    • Financial Research
    • Business Valuation
  • Call center outsourcing services: Our 24*7 call center services can benefit your telecom industry with increased sales and better conversion rates. With our call center services vendor, you can be assured of result oriented services at affordable rates. Our call center outsourcing services includes:
    • Cancellation requests
    • Lost phone resolution
    • Coverage area questions
    • Number porting Requests
    • Disaster recovery supports
    • After hours
    • Call Overflow
    • Cross selling & Up selling
    • Warranty support
    • Technical support & repairs
    • Subscription services
    • Service inquiries
    • Billing inquiries
    • Device related trouble shooting
    • Pre-paid/ Post-paid ordering & activation
    • Mobile wireless support
    • Welcome calls
    • Query resolution
    • After sales support
    • Customer retention
    • Payments & collections
    • Web chat
    • Server support
    • Email management
    • Sales and customer acquisition
    • Technical support/ Help desk
    • Order Validation- Industrial/ commercial/Individual
  • Back Office BPO services: Strengthening your back office administrations through our effective solutions cater services to your requirements such as order fulfillment, applications processing, billing & collections operations. Through our high quality BPO services you can enhance your organizations business productivity, flexibility and offer you a competitive advantage over your competitors. Our back office BPO services include:
    • Catalog management
    • Data mining
    • Data entry
    • Forms processing services
    • Order Processing management
    • Data capture services
    • Document Digitization services
    • Data Extraction services
    • Data cleansing services
    • Customer Data base management
    • Product Data management
    • Inventory management
  • Application development services: This service involves designing, testing, programming, planning, and bug-fixing for development & maintenance of application and software. Thus through this service you can stay agile, innovation –oriented & effectively manage changes in the market. This service also benefits you with cost reduction, boosting productivity, increasing company value, enhancing flexibility and offering competitive advantages over your competitors. Our Web application development services comprises of services such as:
    • Web Application development
    • Mobile application development
    • SaaS Application development
    • Software Testing Quality Assurance
    • Digital photo editing services
    • Cloud Computing Application development
  • Digital Marketing Services: Our digital marketing services improve your webpage or website’s organic website. Improving the organic results on search engines by encompassing appropriate strategies we can benefit you with much better results online. These are the services that come under this category:
    • Search engine optimization services
    • Pay per click services
    • Social Media Optimization services
    • Display advertising services
    • Email marketing services
    • Affiliate marketing services
    • SEO, Content writing services
    • Web analytics and Reporting services
 

Contact Us Today

Contact us for your telecom business processing services and get maximum results of efficiency and productivity for telecom business processing services.

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