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Inbound Call Center Outsourcing Services

Blend the quality and performance of your call center operations with OURS GLOBAL to maximize the effectiveness of your customer interaction strategies. Ensuring appropriately to customer queries, feedbacks and surveys which can shape your sales and acquisition strategies we can progress your businesses toward optimum revenue generation. Saving you from the troubles of maintaining an inbound call center such as building and up-keeping of workforce and infrastructure, we can assure you to deliver highest quality customer service. Backed up with well experienced & trained staffs, resources and high end technology our inbound call center services will enhance sales leads and customer loyalty to your brand.

Our quick and cost effective solutions can deal with these non-core operations to allow you to focus on core objectives in a well organized manner. Our services comprises of technical support, inbound sales, customer service & support, essential call answering and forwarding services to save money while ensuring quality to deliver you par above your expectations.

Our Inbound Call Center Services render wide range of Services mainly:

  • Customer Care : Get our 24*7 customized customer care support solutions to improve your business efficiency with proven methods of Lean Six Sigma and automated technologies. Strengthened with state of art technology and skilled professionals our customized customer care services can deliver services such as after-sales support, live chat, mobile SMS/text support order processing services, e-mail management and revenue management. Backed up with professionalism, expertise and experience our call center operations can always enable your success stories ‘a walk in the park’.
    Increasing sales and conversion rates with 24*7 phone answering services, real time reporting and call recording facilities our multichannel call center can always assure to deliver organizational goals at affordable rates. Meet your client expectations by outsourcing your call center service requirements to us to benefit you with cost effective quality services at faster turnaround time. Our customer care services include:
    • Order taking services
    • Reservation booking services
    • Inbound Web Chat Services
    • Charge Back handling services
    • Consumer Response
    • Phone/Telephone answering call center services
    • Medical Answering services
    • Virtual receptionist Services
    • Dealer locators and referral services
    • IVR Services
    • Inquiry handling
    • Direct mail/ TV Response
    • Directory Inquiry Services
    • Email management Services
    • Event Scheduling Services
    • Online Customer Support Services
    • Registration of Event participants and prospects
    • Subscription Services
    • Ticketing sales Subscription services
    • Toll Free Response/ Toll Free Services
    • Virtual receptionist Services
    • Warranty Registration services
  • Sales : Prioritizing demands, challenges, goals and interests of your individual buyers our sales services influence them during their decision making process. By taking helpful and personalized sales approaches for each case we can gain you successful long term customers.Our sales services include:
    • Inbound sales
    • Product Information Request services
    • Product Recall management & technical information
    • Claims processing services
    • Cross Selling and Up selling services
    • Customer Services
    • Help Desk/ Technical Support services
    • Real Time- Inventory status services
    • Sales Lead Qualification and closure
    • Scheduling Sales Demos services
  • Revenue management processes : Our revenue management services can optimize your product availability and revenue growth by application of disciplined analytics. For enabling sale of right products to right consumer at the right time for the right price, we align product prices, placement and availability with each customer segment. Our Revenue management processes include:
    • Insurance Claims processing services
    • Job Dispatch Services
    • Order Entry Services
    • Payment Collection Services
    • Rebate processing services

Benefits of attending call center outsourcing services to OURS GLOBAL:

  • 10+ years experience in providing inbound call centre services globally
  • ISO 9001:2015 certified company to deliver highest quality services
  • Maximum confidentiality and security guaranteed while handling your data
  • Inbound call services delivered to improve business productivity
  • 24*7 customized Inbound call center services with no interruption
  • High end technology data and voice communication systems with uninterrupted internet connection for efficient reception and answering
  • Skilled and experienced customer care professionals to provide unparallel experience for your customers
  • High end remote call monitoring, remote testing facilities and ,market coverage
  • Reduced call abandonment rates and customer satisfaction
  • Flexible pricing structure customized on complexity of project, call volume, skill level and no: of hours

Contact Us Today

Contact us to find out how our call center services will enhance sales leads and customer loyalty to your brand.

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