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Outbound Call Center Outsourcing Services

OURS GLOBAL’s outbound call center services will ensure efficient execution of marketing research surveys, success of sales calls, follow up on customer leads, high end customer service and other business and marketing activities for driving your business to success. Our highly skilled and experienced team of professionals makes effective use of high end technology and infrastructure for enabling you to concentrate more on your core competencies. This option can also free you from hiring & maintenance of skilled labor and cost of buying and maintenance of expensive equipments.

Boosting your business efficiency for desirable results, our cost effective outbound call center services will assist comprehensively for your sales approaches through market research, product promotion, surveys and data verification services and other practices. Equipped with high end infrastructure such as predictive dialer, ACD, IVR, soft-phone, voice logging and call recording our team of trained professionals can take advantage of current market opportunities for driving your organization to newer avenues of growth.

These are the wide range of outbound call center outsourcing services we deliver:

  • Sales and Customer Acquisition Services : Our sales and customer acquisition services can nurture and strengthen your customer relationships to promote revenue generation through effective strategies. Engaging potential customers to your brand through inbound and outbound communication we can promote your businesses to desired results. Through multichannel contact our professionals can support the entire overall lifecycle from lead generation to lead support through voice, non-voice and mobile platforms. Our sales and Customer Acquisition services include:
    • Order taking services
    • B2C and B2B Customer Acquisition
    • Appointment settings
    • Lead generation
    • Direct sales
    • Sales lead Follow up
    • Sales Verification
    • Warm Calling/Existing Clients/Referrals
    • Cold Calling Campaigns
    • Product/Service Promotion
    • Outbound Sales
  • Research and Information Gathering : Our market research and gathering services can assist you to aid your business decision making skills by minimizing investment risks, identification of potential threats & opportunities, competitor analysis and strategic planning. Empowering you to identify prevailing network opportunities and market trends these services assist you to utilizing them to your best. Our research and information gathering services are as follows:
    • Tele surveys/Information gathering & customer satisfaction Survey
    • Market Research & Survey & Market Intelligence
  • Customer Care : Our quick, efficient and cost effective customer care services can nurture you better customer relationships through efficient approaches that will attract your businesses with more positive referrals. Our customer care services include sub-services such as order processing services, email management, call-center support services, after sales support, revenue management and others. Addressing to your needs through comprehensive inbound and outbound call center support, email management, live chat and text support we can enhance your brand value through proven Customer Relationship Management Strategies.Our Customer care services include sub-services such as:
    • Customer loyalty programs
    • Welcome calls
    • Service satisfaction follow ups
    • Email and Direct mail follow up
    • Rebate processing services
    • Telephonic auditing/Quality Assurance
    • Voice Broadcast
    • Reactivating Dormant customer services
    • Subscription Renewal services
    • Customer Follow up services
    • Web chat
    • Data Validation services
    • Data Recovery Service
    • Database Selling services
    • Toll free Customer support
    • Customer satisfaction survey
    • Debt Collection
    • CATI

Benefits of outsourcing your customer care service requirements to OURS GLOBAL:

  • Over a decade of experience in high end outbound call center services across varied business verticals
  • Highly experienced, well trained and skilled customer service professionals with par above industry best knowledge and customer care practices
  • Reliable and efficient measures to enhance business efficiency, customer satisfaction
  • 24*7 uninterrupted internet connectivity to enable high end data and voice communication which facilitates efficient call making and answering
  • Customized outbound call center services to enhance customer retention, engagement and customer loyalty
  • Reduction in overall operating costs
  • Adherence to industry regulations and periodic monitoring for measuring performance

Contact Us Today

Contact us to find out how OURS GLOBAL’s outbound call center services can enhance the experiences of your customer service and improve business efficiency in your enterprise.

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