Email Support Services

Outsource Email Support Services

OURS GLOBAL’s Email support services will cater to result-oriented and cost-effective Email support solutions that drive efficient designing of your customer care and marketing approaches. Driving you towards effective brand building our email support services maintains uninterrupted and unerring communication with clients for the success of your customer relationship efforts. With efficient and expert use of resources and skilled workforce, we answer promptly, efficiently and accurately to your customer queries. Maximize your focus on core competencies by outsourcing your Email Support Services to OURS GLOBAL.

Our Email Support Services comprise of services such as:

  • Customer Care: Our fast and efficient customer care services can drive effective customer relationship management tailored as per your requirements. Crafting a loyal client base we can ensure your businesses positive referrals in future through effective services such as customer service, revenue management, after-sales support, order processing services, inbound/outbound call center support, email management, live chat and text support we will attend to every need of your customers with appropriate customer relationship management strategies. 
  • Technical Support: Our technical support services can transform your client interface and give you an extra edge in the competitive market. Building you a promising client base our comprehensive Technical Support and Helpdesk Support services can resolve all types of problems of your customers. Well equipped and skilled to all tiers of technical problems, our well qualified and skilled support engineers can cover the whole gamut of technical support demands. Our technical support services comprise of:
    • Technical problem solution for Tier/Level 1(T1/L1), Tier/Level (T2/L2) and Tier/Level 3(L3/T3)
    • Software Application support
    • Installation/Configuration Support
    • Consumer Electronic Support
    • Network support
    • Messaging System Support
    • Hardware support
    • Product Registration/ Activation
    • Broadband support
    • Managed Mobility Support
    • Messaging System Support
    • Remote Diagnostic Services
    • Remote IT Support Services
    • Product Testing, Bug Fixing and Patch Management
    • Service Pack and Database Upgrades
    • Warranty Management/RMA/SLA Management
    • Engineer Dispatch Management
    • Complaint Handling and Dispute Resolution
    • Email Support
    • Live Chat Support
    • Customer Query Helpdesk
    • Trouble Ticket Management
  • Order Fulfillment: Our order fulfillment services comprises of operations involved in receiving, processing and delivering of orders to end customers such as product inquiry, sales quote, order configuration, order booking, order acknowledgment/conformation, invoicing/billing, order sourcing/planning, Order changes, order processing, shipment tracking & tracing. Our order fulfillment services improve forecasting accuracy, maximizing flexibility and increasing the effectiveness of production planning.
  • Verification: Our real-time email verification services check for errors and freshen up all incorrect email addresses from your marketing list and provide the best results quickly.
  • Complete Query Resolution: Our query resolution services resolve any related doubts from your clients giving a transparent interface with your brand. This can encourage your clients for the future purchase of your product/ service. 
    • Resolution of Escalated cases
    • Technical and Non-Technical Support
    • Shipment Information
    • Product Queries
    • After-Sales Queries
    • Information Queries
    • Cross-Selling and Up-Selling Products and Services

Benefits of Outsourcing your Email Support Service requirements to OURS GLOBAL:

  • Over a decade of experience in delivering high-end Email support services across different business verticals such as healthcare, software development, education, real estate, and logistics
  • Effective brand building through high-end customer care services
  • Faster respond and resolution to customer complaints and queries in a small period
  • The cost-effective choice for Email support, cutting down the cost of workforce and technology
  • Industry-best, skilled and experienced experts in the field of customer service and relationship management
  • Maximum scalability as per your requirements
  • Flexible price packages as per your project or service requirements
  • Customized email support packages as per different working days/hours and time-zone.
  • Specific client databases as per your businesses for efficient assistance of your clients

Contact Us Today

Contact us to find out how our Email Support services can create an enhanced brand image for your customers by driving efficient designing of your customer care and marketing approaches.

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