Retail BPO Services

• Increase profit margins through cost optimization and process efficiencies.
• Improve turnaround times for order fulfillment and customer support to enhance overall satisfaction.
• Provide scalability for both small businesses and large retail enterprises with customized solutions.

With a global presence, OURS GLOBAL serves clients in the USA, UK, Canada, Australia, and other countries, adapting to diverse retail business needs across geographies. Whether you operate an online store, a brick-and-mortar chain, or both, our Retail Business Process Outsourcing services ensure your retail operations run smoothly and efficiently.

At OURS GLOBAL, we are more than just a service provider we are your growth partner, enabling you to stay agile and competitive in the dynamic retail industry. Our solutions are built to evolve with the market, ensuring your business remains future-ready.

Let us help you transform your retail operations into a highly efficient, customer-centric, and growth-driven business.

• Customer Order Management: Seamlessly manage customer orders from receipt to dispatch, ensuring accurate order fulfillment and timely delivery.
• Inventory & Stock Management: Utilize real-time data to track and manage stock levels, ensuring product availability and reducing the risk of stockouts or excess inventory.
• Product Data Management: Update and manage product information, including pricing, descriptions, and specifications, across all platforms to ensure consistency and accuracy.
• Returns & Refund Processing: Handle returns, exchanges, and refunds efficiently to provide an exceptional customer experience while minimizing operational disruption.
• Customer Feedback Analysis: Collect, process, and analyze customer feedback to identify improvement areas, enhance product offerings, and increase customer satisfaction.
• Sales & Marketing Support: Assist with marketing campaigns, promotions, and product launches, providing the necessary support to drive sales and customer engagement.
• Order Processing & Shipment Coordination: Coordinate with suppliers and logistics providers to ensure timely shipping and minimize delays in the delivery process.
• E-commerce Platform Management: Manage and optimize online store operations, including product listings, payments, order fulfillment, and customer support.

• Customer Support Services: Enhance customer experience with 24/7 support, providing fast and efficient responses to customer inquiries via phone, email, chat, and social media platforms.
• Order Processing Services: Streamline order fulfillment and processing, ensuring timely dispatch of products and seamless transactions between customers, suppliers, and your store.
• Inventory Management Services: Maintain optimal stock levels and prevent overstocking or stockouts by managing inventory efficiently with real-time data updates, reducing operational delays and costs.
• Returns Management Services: Improve the returns and exchanges process by handling all back-end activities such as returns processing, customer communications, and product restocking.
• Product Data Entry Services: Simplify the process of entering and updating product details in your database, ensuring accurate product descriptions, prices, and specifications for online stores.
• E-commerce Support Services: Enhance online retail operations by managing e-commerce listings, processing orders, handling returns, and assisting with payment reconciliation.
• Marketing and Promotion Services: Leverage marketing strategies like email campaigns, social media management, and influencer partnerships to boost brand visibility, customer engagement, and sales.
• Price and Product Comparison Services: Ensure your product pricing remains competitive by conducting price comparisons and monitoring competitor activity, helping you stay ahead in the market.

• Sales Return Accounting: Accurately records customer returns and reduces accounts receivable outstanding.
• Franchise Accounting: Helps manage personal and business finances while adhering to regulatory standards for tax profit and financial growth.
• Inventory Accounting: Tracks raw goods, in-progress goods, and finished goods to ensure accurate financial reporting.
• Pricing & Billing Processing: Determines appropriate product/service value to drive business success.

• Sales Invoice and Purchase Order Data Entry: Digitizes financial processes for better management and access.
• Product Information Management: Transforms legacy systems and improves collaboration for increased sales and customer satisfaction.
• E-Catalog Management: Manages, updates, and maintains product catalogs for online customer engagement.
• Data Management: Ensures the protection, validation, and storage of data for accessibility and reliability.

• Software Application Development: Custom application development for your business needs.
• Web & Mobile Application Development: Ensures your website and mobile apps are functional, engaging, and optimized.
• Cloud Computing & SaaS Development: Transition your business processes to the cloud for enhanced efficiency.

• Order Processing & Product Information Management: Optimizes your online business operations and enhances customer experience.
• Finance & Accounting BPO Services: Helps with financial management, ensuring accuracy and compliance.
• Digital Marketing Services: SEO, PPC, social media marketing, and more to drive traffic and conversions for your online store.

• Photo Editing: High-end retouching, image manipulation, and restoration to enhance product and personal images.
• Real Estate Photo Editing: Enhance property images with professional photo editing techniques.
• Product Photo Editing: Clean, sharp, and attention-grabbing product images to boost online sales.

• Round-the-Clock Technical Support: Ensure uninterrupted operations with 24/7 IT assistance for troubleshooting, system updates, and issue resolution.
• Network Monitoring & Maintenance: Proactive monitoring to detect and resolve network issues, ensuring seamless connectivity and minimized downtime.
• Data Backup & Recovery: Protect critical business data with reliable backup solutions and quick disaster recovery services.
• Help Desk Support: Responsive and efficient help desk services to address employee and client IT concerns promptly.
• IT Security Management: Safeguard your business against cyber threats with robust IT security solutions, including firewalls, antivirus, and vulnerability assessments.

• 24/7 Surveillance: Prevent theft, improve safety, and monitor store operations with round-the-clock CCTV surveillance.
• Real-time Motion Detection & Alerts: Instant alerts for any suspicious activity.
• Customer Behavior Insights: Video analytics to help understand customer preferences and optimize store layouts.

• Cost Savings: Outsourcing your retail operations can help significantly cut costs. With our scalable services, you can reduce overheads while maintaining efficiency and service quality.
• Improved Customer Satisfaction: Our customer support services ensure that your clients receive timely responses and a personalized experience, leading to improved customer loyalty and retention.
• Enhanced Efficiency: By streamlining order processing, inventory management, and product data entry, we help your business run more efficiently, giving you more time to focus on growth and strategy.
• Access to Expertise: With years of experience in the retail industry, our team offers expert knowledge and cutting-edge solutions to address your business challenges, whether you're an online retailer, a brick-and-mortar store, or both.
• Scalable Solutions: As your retail business grows, our BPO services can easily scale to match your changing needs, whether you're expanding into new markets, increasing sales, or launching new products.
• Technology Integration: We leverage the latest technologies to streamline operations, including automation tools for inventory management, CRM systems for customer service, and AI-driven marketing strategies.
• Increased Flexibility: Our services are flexible and customizable, allowing you to adapt quickly to market trends, seasonal demands, or changes in your business model without interruption.
• 24/7 Support: With our round-the-clock service offering, you can ensure that your customers are always supported, whether it’s answering inquiries or resolving issues, regardless of time zone.
• Comprehensive Risk Management: We take care of risk management by ensuring that your customer data, financial transactions, and logistics are handled securely and in compliance with industry standards.
• Tailored Solutions: We understand that every retail business is different, so we work closely with you to create a solution that aligns with your specific needs and goals. Our team is always available to provide dedicated support and guidance.